How to Log In
There is no separate online portal only for the Newcastle club. Players in Newcastle and everywhere else in the UK sign in through the same system on grosvenorcasinos.com, which is operated by The Rank Group Plc under UKGC licence number 38750. One account handles everything, so you only need one login.
Getting into your account is usually quick:
- Open grosvenorcasinos.com in your browser or launch the Grosvenor app.
- Tap or click “Log In” in the top-right corner of the screen.
- Type in the email address you registered with and your password.
- Confirm to send your details for checking.
- If the system asks for an ID or location confirmation, complete that step - it is just standard UK compliance.
- After that you are taken to your main dashboard, where you can see your balance, bonuses, recent games and similar details.
If you are using the separate Grosvenor Poker app, the process looks the same. The poker app is published by GROSVENOR CASINOS LIMITED and on Google Play it appears under the package name com.pokerapp.grosvenorpoker.uk.
A small but important habit: whenever you log into a gambling account on a shared computer, tablet or phone, make sure you log out before you walk away. It is obvious, yet very easy to skip in a hurry.
Recovering Your Account Access
If the password slips your mind, you can normally reset it straight from the login page without speaking to support.
- Go to grosvenorcasinos.com and choose “Log In”.
- Under the password box, select “Forgot Password” or “Reset Password”.
- Enter the email address that is registered to your account.
- Look in your inbox for an email from Grosvenor Casinos containing a reset link.
- Follow that link, then create a new password that fits the stated character rules.
- Head back to the login section and sign in using the updated password.
- If nothing arrives in your inbox after a short wait, check your spam or junk folder before asking for another email.
If you are locked out and cannot get into that email address either, that is the moment to contact customer support directly. The UK freephone number is 0800 083 1990, while international callers can use +44 208 515 5447. You can also reach the team through live chat, which runs around the clock from any page of the website.
| Support Channel | Contact Detail |
|---|
| UK Freephone | 0800 083 1990 |
| International Phone | +44 208 515 5447 |
| Newcastle Venue Direct | +44 191 260 3303 |
| Live Chat | Available 24/7 on site |
Registering a New Account
If you have never had an account before, you will need to complete registration once before any of the login steps apply. Registration takes place on grosvenorcasinos.com and it is the same flow for all UK users, including people who mainly visit the Grosvenor Casino Newcastle in person and just want online access alongside that.
The sign-up looks roughly like this:
- Open grosvenorcasinos.com and click “Join Now” or “Register”.
- Fill in your full legal name, date of birth and your home address.
- Choose a username, then set a strong password you can remember.
- Add a valid email address plus a UK mobile phone number.
- Decide on your deposit limits - per day, week or month, in line with UKGC responsible gambling requirements.
- Confirm that you accept the terms and that you are 18 or over.
- When asked, upload a photo ID and proof of address so your identity can be verified.
- Make your first deposit to fully activate the account and open up the complete game selection.
Identity checks are a compulsory part of the process. Grosvenor runs its online services for Great Britain under UKGC account number 57924, and KYC checks sit within that licence. Skipping verification is not an option if you want full access.
